Terms & Conditions
Definitions:
Premises: In these terms and conditions, "premises" shall refer to the contracted treatment area.Entire Premises: In these terms and conditions, "entire premises" shall refer to the entire building, or part of a building, sharing continual airflow, whether via open air, doors, HVAC, or other ventilation. If an air filtration system is housed in an attic, crawl space, or garage, these spaces shall be considered part of the "entire premises."
Process:
Pure Maintenance Wisconsin (herein referred to as The Company) uses a patented dry fog process and specialized technology for mold remediation and air quality improvement. The treatment consists of:
- VaPURE Process – A dry fog application that is EPA-registered and validated to oxidize mold spores, bacteria, viruses, and airborne contaminants.
- EverPURE Process – A secondary treatment that provides a non-allergenic antimicrobial barrier against mold, bacteria, and viruses.
- Upon request, post-treatment air quality testing may be conducted to verify treatment effectiveness (if included in the service agreement).For safety reasons, premises must be vacated for at least five (5) hours from the start time of treatment. The estimated time for completion will be provided at the time of scheduling.
Minimum Job Order:
The Company reserves the right to charge a minimum service fee of $700 for any mold remediation treatment. Exceptions may be made on a case-by-case basis at the Company’s discretion.
Payment Terms:
Payment is due at or before the time of service, prior to the commencement of treatment.The Company accepts cash, check, and all major credit cards.
Payments may be processed via the online payment portal (Stripe), accessible through email invoices.
Late Payments:
The Company reserves the right to charge 18.5% APR, compounded monthly on outstanding balances.If accounts remain unpaid beyond a reasonable timeframe, they may be forwarded to a collections agency, and legal action may be pursued.
Financing Options:
Financing is available for jobs exceeding the minimum job order amount. Financing arrangements must be completed at the time of scheduling, and the initial payment must be made before the service begins.
Rescheduling and Cancellation Policy:
More than 24 hours' notice: No fee for rescheduling or cancellations.Less than 24 hours before the appointment: The Company reserves the right to charge a $100 rescheduling/cancellation fee.
At the time of service cancellation: A $100 cancellation fee may apply.Once treatment has commenced, all invoiced amounts are due in full.
Guarantee & Refunds
Mold Services performed by The Company come with a guarantee, except for in “exceptional” circumstances which will be described below.
Guarantee
After service is completed, he/she/they will collect at least one sample per floor within the home. The sample will be taken in the same place as the before-treatment sample or if no before-treatment samples were taken, the post-treatment sample will be taken in at least 1 location on each floor or a location(s) agreed upon between both parties. More samples may be taken as agreed upon between The Company and the client. This sample(s) will be sent to an independent third-party lab for culturing and analysis. Once the Company receives a detailed report from the third-party lab, an employee of The Company will forward the report to the customer. The report may be sent via email, post, facsimile, or other reasonable form of delivery. Our guarantee is that the mold ecology in the treated area(s) will be at or below local outdoor levels (determined by either an outdoor air sample or average spore load levels that time of year) and will not contain any toxigenic "marker" mold types except according to lab-accredited tolerances as related to outdoor air. This sample may be taken before the Pure Maintenance Wisconsin technician leaves, or 1-5 days after treatment, depending on whether or not the sample will be cultured (cultured samples can be affected by the InstaPure chemical). Testing from other mold inspection companies is accepted for the guarantee, given that all samples are cultured.
Exceptional circumstance:
There are instances where The Company has communicated clearly to the client, both verbally and through the Inspection Report, that the guarantee will not hold if the client does not follow the recommended protocol as reflected in the estimate. For example, if there are areas of moisture in their home that need remediation pre-treatment for the guarantee to be applied. In some cases the client may want to move forward with the treatment before a full remediation is performed. Although in these cases a majority of mold and mold spores will be eliminated throughout the client's house, The Company cannot guarantee a completely clear mold ecology if moisture still remains in the home or building.
If after a first attempt at treatment (or second if 2X treatment is quoted in the estimate due to a severe situation) we do not meet our treatment guarantees, we either return and re-treat or refund. Returning and re-treating will be the default and refunds are decided upon on a case-by-case basis. Once we return to re-treat full refunds are no longer eligible given the second treatment is a success. After a second treatment, partial refunds may be available for the fogging portion of the treatment only if the second treatment is not successful. No refunds are available for testing or demolition if performed. Partial refunds will be based upon third party accredited lab testing results in various rooms of the building. If post-test results show some rooms to be complete and others incomplete, The Company reserves the right to not issue a refund for the completed portions/rooms based on square footage.
The Company reserves the right to alter these terms and conditions at any time and without notice in accordance with local, state, and federal laws.
Premises: In these terms and conditions, "premises" shall refer to the contracted treatment area.Entire Premises: In these terms and conditions, "entire premises" shall refer to the entire building, or part of a building, sharing continual airflow, whether via open air, doors, HVAC, or other ventilation. If an air filtration system is housed in an attic, crawl space, or garage, these spaces shall be considered part of the "entire premises."
Process:
Pure Maintenance Wisconsin (herein referred to as The Company) uses a patented dry fog process and specialized technology for mold remediation and air quality improvement. The treatment consists of:
- VaPURE Process – A dry fog application that is EPA-registered and validated to oxidize mold spores, bacteria, viruses, and airborne contaminants.
- EverPURE Process – A secondary treatment that provides a non-allergenic antimicrobial barrier against mold, bacteria, and viruses.
- Upon request, post-treatment air quality testing may be conducted to verify treatment effectiveness (if included in the service agreement).For safety reasons, premises must be vacated for at least five (5) hours from the start time of treatment. The estimated time for completion will be provided at the time of scheduling.
Minimum Job Order:
The Company reserves the right to charge a minimum service fee of $700 for any mold remediation treatment. Exceptions may be made on a case-by-case basis at the Company’s discretion.
Payment Terms:
Payment is due at or before the time of service, prior to the commencement of treatment.The Company accepts cash, check, and all major credit cards.
Payments may be processed via the online payment portal (Stripe), accessible through email invoices.
Late Payments:
The Company reserves the right to charge 18.5% APR, compounded monthly on outstanding balances.If accounts remain unpaid beyond a reasonable timeframe, they may be forwarded to a collections agency, and legal action may be pursued.
Financing Options:
Financing is available for jobs exceeding the minimum job order amount. Financing arrangements must be completed at the time of scheduling, and the initial payment must be made before the service begins.
Rescheduling and Cancellation Policy:
More than 24 hours' notice: No fee for rescheduling or cancellations.Less than 24 hours before the appointment: The Company reserves the right to charge a $100 rescheduling/cancellation fee.
At the time of service cancellation: A $100 cancellation fee may apply.Once treatment has commenced, all invoiced amounts are due in full.
Guarantee & Refunds
Mold Services performed by The Company come with a guarantee, except for in “exceptional” circumstances which will be described below.
Guarantee
After service is completed, he/she/they will collect at least one sample per floor within the home. The sample will be taken in the same place as the before-treatment sample or if no before-treatment samples were taken, the post-treatment sample will be taken in at least 1 location on each floor or a location(s) agreed upon between both parties. More samples may be taken as agreed upon between The Company and the client. This sample(s) will be sent to an independent third-party lab for culturing and analysis. Once the Company receives a detailed report from the third-party lab, an employee of The Company will forward the report to the customer. The report may be sent via email, post, facsimile, or other reasonable form of delivery. Our guarantee is that the mold ecology in the treated area(s) will be at or below local outdoor levels (determined by either an outdoor air sample or average spore load levels that time of year) and will not contain any toxigenic "marker" mold types except according to lab-accredited tolerances as related to outdoor air. This sample may be taken before the Pure Maintenance Wisconsin technician leaves, or 1-5 days after treatment, depending on whether or not the sample will be cultured (cultured samples can be affected by the InstaPure chemical). Testing from other mold inspection companies is accepted for the guarantee, given that all samples are cultured.
Exceptional circumstance:
There are instances where The Company has communicated clearly to the client, both verbally and through the Inspection Report, that the guarantee will not hold if the client does not follow the recommended protocol as reflected in the estimate. For example, if there are areas of moisture in their home that need remediation pre-treatment for the guarantee to be applied. In some cases the client may want to move forward with the treatment before a full remediation is performed. Although in these cases a majority of mold and mold spores will be eliminated throughout the client's house, The Company cannot guarantee a completely clear mold ecology if moisture still remains in the home or building.
If after a first attempt at treatment (or second if 2X treatment is quoted in the estimate due to a severe situation) we do not meet our treatment guarantees, we either return and re-treat or refund. Returning and re-treating will be the default and refunds are decided upon on a case-by-case basis. Once we return to re-treat full refunds are no longer eligible given the second treatment is a success. After a second treatment, partial refunds may be available for the fogging portion of the treatment only if the second treatment is not successful. No refunds are available for testing or demolition if performed. Partial refunds will be based upon third party accredited lab testing results in various rooms of the building. If post-test results show some rooms to be complete and others incomplete, The Company reserves the right to not issue a refund for the completed portions/rooms based on square footage.
The Company reserves the right to alter these terms and conditions at any time and without notice in accordance with local, state, and federal laws.
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