Terms & Conditions

Definitions:

Premises: In these terms and conditions, "premises" shall refer to the contracted treatment area.

Entire Premises: In these terms and conditions, "entire premises" shall refer to the entire building, or part of a building, sharing continual airflow, whether via open air, doors, HVAC, or other ventilation. If an air filtration system is housed in an attic, crawl space, or garage, these spaces shall be considered part of the "entire premises."

Process: Pure Maintenance Wisconsin (herein referred to as The Company or PMW) uses a patented vapor process and specialized technology for mold remediation and air quality improvement. The treatment consists of:

Step 1 – A dry fog application that is EPA-registered and validated to oxidize mold spores, bacteria, viruses, and airborne contaminants.

Step 2 – A secondary treatment that provides a non-allergenic antimicrobial barrier against mold, bacteria, and viruses.

Upon request, post-treatment air quality testing may be conducted to verify treatment effectiveness (if included in the service agreement).

For safety reasons, premises must be vacated for at least five (5) hours from the start time of treatment. The estimated time for completion will be provided at the time of scheduling.

Minimum Job Order: The Company reserves the right to charge a minimum service fee of $700 for any mold remediation treatment. Exceptions may be made on a case-by-case basis at the Company’s discretion.

Payment Terms: Payment is due at or before the time of service unless otherwise agreed upon by PMW and client. The Company accepts cash, check, ACH and all major credit cards. Payments may be processed via the online payment portal (Stripe), accessible through email invoices. Late Payments: The Company reserves the right to charge 18.5% APR, compounded monthly on outstanding balances. If accounts remain unpaid beyond 30 days, they may be forwarded to a collections agency, and legal action may be pursued.

Financing Options: Financing is available for jobs exceeding the minimum job order amount. Financing arrangements must be completed at the time of scheduling, and the initial payment must be made before the service begins.

Rescheduling and Cancellation Policy: More than 24 hours' notice: No fee for rescheduling or cancellations. Less than 24 hours before the appointment: The Company reserves the right to charge a $300 rescheduling/cancellation fee. Once treatment has commenced, all invoiced amounts are due in full.

Guarantee, Warranty & Refunds Mold Services performed by The Company come with a guarantee, except for in “exceptional” circumstances which will be described below.

Guarantee

After service is completed, he/she/they will collect air and/or samples within the building. If a before treatment sample was taken, the post-treatment air samples will be taken in the same place, plus additional places of interest such as near the source or problem area. More samples may be taken as agreed upon between The Company and the client. These sample(s) will be sent to an independent third-party lab for detailed analysis. Once the Company receives a detailed report from the third-party lab, an employee of The Company will forward the report to the customer. The report may be sent via email, post, facsimile, or other reasonable form of delivery.

Our guarantee is that the mold ecology in the treated area(s) will be at or below local outdoor levels (determined by either an outdoor air sample or average spore load levels that time of year) and will not contain any toxigenic "marker" mold types except according to lab-accredited tolerances as related to outdoor air, in the case of an air sample. 

The samples may be taken before the Pure Maintenance Wisconsin technician leaves, or up to 2 weeks after treatment. The client is also free to hire an additional company to assess the fungal ecology post-treatment and to share those results with The Company. Any samples taken must be cultured to be considered part of the guarantee unless otherwise agreed upon.

Warranty

The same conditions apply to a warranty as to a guarantee. The client must maintain their home at or below 50% relative humidity for the warranty to be valid. No new construction, demolition, or water intrusions can take place during the warranty period for the warranty to remain valid unless agreed upon by both parties.

The client must use Step 1 and Step 2 for the warranty to be valid, unless otherwise specified or recommended by PMW.

The customer is responsible for requesting additional mold tests to track any potential issues during the warranty period, unless otherwise agreed upon with the Company (i.e. service package).

Warranty conditions are as follows in relation to vapor treatment: 1st year failure: free re-treatment. 2nd year: 50% cost for a treatment. 3rd year 60%. 4th year 70%, 5th year 80%. The warranty applies to the vapor treatment only.

Failures & Refunds

If after a first attempt at treatment we do not meet our treatment guarantees, we will either return and re-treat at no additional charge or suggest to perform additional testing and further investigation to locate any suspected problem areas before free re-treatment. Any additional expenses such as further sampling or invasive investigations will be discussed with and approved by the client before going forward.

Once we return to re-treat full refunds are no longer eligible given the second treatment is a success (same conditions as guarantee above). After a second treatment, refunds may become available for the vapor portion of the treatment if the second treatment is not successful, unless otherwise agreed upon in a proposal or contract. For example, a contract may state that The Company will continue to return and retreat indefinitely until post-remediation verification indicates success.

The refund amount given will depend on the separation of building spaces by the HVAC unit(s). For example, an attached garage not supplied by an HVAC or ducting system will be considered a separate space.

No refunds are available for testing, fungal growth cleaning or or demolition if performed.

Exceptional circumstance

There are instances where the Company has communicated clearly to the client, either verbally, via email, or through the Inspection Report, that for the guarantee and warranty to be applicable, there are either 1) areas of moisture in their home that need to be dried out pre-treatment or 2) home conditions that will create future moisture or mold issues if not resolved. In some cases the client may want to move forward with the treatment before these conditions are performed in order to reduce the mold and spore load of the home.

Limitation of Liability & Hold Harmless

To the fullest extent permitted by law, PMW’s total liability arising out of or related to the services provided shall be limited to the amount paid by the client for the specific services giving rise to the claim. PMW shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of use, loss of income, diminution of property value, or third-party claims.

Client agrees to defend, indemnify, and hold harmless PMW from claims arising from conditions beyond PMW’s control, including moisture intrusion, building defects, HVAC performance, occupant activities, or recurrence of mold or microbial growth, except to the extent caused by PMW’s gross negligence or willful misconduct.

General Terms

All work to be completed in a workmanlike manner according to standard practices. Any alteration or deviation from the original estimate or work order involving extra costs will be executed only upon written orders and discussion with client, and will become an extra charge over and above the estimate. All agreements contingent upon strikes, accidents, or delays beyond our control. Owner to carry fire, tornado, and other necessary insurance.

Notice of lien rights

For work in Wisconsin, as required by Wisconsin construction lien law, PMW hereby notifies the owner that persons or companies furnishing labor or materials for construction on the owners land may have lien rights on the owners land and buildings if not paid. Those entitled to lien rates, in addition to PMW are those who contract directly with the owner or those who give the owner notice within 60 days after they first furnish labor or materials for the construction or improvement.

Accordingly, the owner probably will receive notices from those who furnish labor or materials for construction or improvement, and should give a copy of each notice received to the owner's mortgage lender, if any. PMW agrees to cooperate with the owner and owners lender, if any, to see that all potential lien claimants are duly paid.

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